Know your rights shopping online or in-store with us by going to ACCC’s website. As an Australian owned and operated company, Timbecon Pty Ltd ABN 80 601 953 682 (represented below as Melbourne Tool) will at a minimum always conform to all applicable Australian laws. However, we will strive to provide you with service that exceeds your expectations and are left satisfied with your experience.

Credit Card Payments

The Melbourne Tool website uses industry-leading 256-bit credit card encryption technology and processes all credit payments using the Braintree gateway processing system. This means that your account is debited at the time of placing the order for the full order value as seen in the checkout.


If a refund needs to be performed by Melbourne Tool for an online order, this will either be processed directly through Braintree's online portal or we will perform a direct deposit to your nominated bank account. At no time does Melbourne Tool receive the full credit card details for your online purchases.


If you are paying by PayPal then the payment is governed by PayPal's terms and conditions of buying online. PayPal offer leading consumer protection for payments. We receive immediate notification of a successful PayPal payment being made as soon as it is completed by you with PayPal so we will dispatch your order as soon as we are able after the order has come through to us.


All online prices are correct at the time of ordering. 


If we are out of stock of any item, we will calculate the total weight of your order as if it was shipped together with other items and charge you the freight cost calculated. This means that the cost of shipping your backorder will be covered in only one payment to us.


If you cancel your backorder, we will calculate the difference between the goods received and the freight charged and if any refund for freight is necessary, we will process this at the same time as the refund for the goods.


We will continue to provide you with regular updates on the status of your backorder arrival every fortnight if nothing has changed or more regularly as required. You can choose to cancel your backorder any time before we ship it to you.


Generally all items that are advertised on the website are either in stock or able to be sourced within a short period of time (1-2 working days). If any items are expected to be out of stock for an extended period of time, we will mark this on the website. Please refer to the section above on our method of handling backorders.


All weights shown in any advertising by Melbourne Tool may not be the true product weights but are a value shown to calculate freight costs. In some cases products can occupy a large volume relative to weight and therefore the true product weight may be overstated. If you wish to know the actual weight to any item, please contact us.


Measurements and specifications are supplied as an approximate guide. We take all care to ensure that information is accurate and if it is found that we have made a material mistake that stops you from being able to use it as advertised, we will pay the return freight and offer a full refund for the goods and freight cost to ship that item to you.


All items shown in pictures or illustrations with the main product are deemed to be accessories or props and are not included in the sale price of the main item unless expressly stated.


You must satisfy yourself that the suitability of the product for its intended use prior to purchasing any product. While Melbourne Tool can offer advice and show how a product is used, it is ultimately your responsibility to ensure that the product is used correctly.


Melbourne Tool cannot be held liable for any damage or loss to any persons and/or property from the lack of training necessary to use any product. It is up to the user to ensure that they are capable and have the necessary skill to use any products sold by Melbourne Tool.


Woodworking tools are potentially dangerous. The user of the products should take every precaution while using the products to avoid personal injury and/or property damage. This includes, but is not limited to, the use of personal protective equipment and inhaling dust particles. Items are used at your own risk.

Government Taxes

All prices on this website include the 10% Australian Goods and Services tax.  All customer orders shipped within Australia include GST and a tax invoice matching the ATO's requirements are shipped with the goods.

Zero Tolerance of Aggression and Threats

Melbourne Tool works to provide and safe and respectful place of work for our employees and store for our customers. 


Any behaviour verbal or physical, which causes staff or customers to feel uncomfortable, embarrassed or threatened, is totally unacceptable.


The Zero Tolerance policy includes aggression or threats made in person, over the telephone, online or in written communication. Melbourne Tool considers threatening behaviour to be:


Attempted or actual aggressive threatening physical actions made towards any member of staff or other customer.

The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff or other customers.


Any instance or threat of physical abuse will be reported to the police. The customer will be removed from our system and banned from future dealings. Online violations of this policy will also see the customer being blocked and banned from all Melbourne Tool social media.