Returns
Situations when a customer may return an item
Change of Mind Returns - 60 Day Limit
If you change your mind and no longer wish to own any product that has been bought from Melbourne Tool, the goods may be returned within 60 days from the date of purchase. You are responsible for the cost of return freight.
Please ensure you clearly mark your name and contact details. The item must not be used, and it must be wrapped/packaged so the return label is attached to the wrapping - not the product or its packaging.
This needs to be done so that once the packaging is removed, the item(s) is in its original condition and can be put on the shelf again to get a full refund of the value of the goods. Please ensure that it is packed so it is not damaged in transit.
Items returned which have been used and/or are not in the original packaging and cannot be re-sold as new will not be accepted. Once we have received the product from you, we will issue you with a full refund for the value of the goods.
Faulty Goods
Goods may be returned if they are faulty. In this case the return of goods is managed by the Warranty Process. If the fault is not major, we will repair or replace the item within 2 weeks. If the goods cannot be repaired or replaced in a reasonable time, customers may choose a refund.
Incorrect or misleading description
Goods may be returned by the customer if the goods received are significantly different from the sample, photo and description provided on our website.
· The goods must be unused
· The goods are in their original packaging
· Are returned within 60 days of purchasing
· Melbourne Tool will pay the return freight and refund the full cost.
While we take all care to make it obvious what is and is not included in the photos we use, these are for illustrative purposes showing the possible use of attachments to convey the utility of products and this cannot be used as a basis for misleading website description.
When the customer has bought the wrong product
We will accept return of incorrectly bought goods provided:
· The goods are unused
· The goods are in their original packaging
· Are returned within 60 days of purchasing
· The customer must pay for the cost of returning the goods and Melbourne Tool will refund the cost of the goods excluding the original cost of freight and insurance.
Situations when a customer may not return an item - 60-Day Limit
Change of mind returns will only be accepted up to 60 days after the initial receipt of goods. Change of mind returns will not be accepted after 60 days from the receipt of the goods.